PRORIL Pumps Corporation ("PRORIL", "we", "us") respects and protects your privacy. This policy explains how we collect, use, share and protect your personal data when you browse this website, use our dealer/customer portal account, or otherwise interact with our services. We handle personal data in accordance with Taiwan's Personal Data Protection Act, and this policy is also informed by the principles of the EU General Data Protection Regulation (GDPR).
Data Controller
This website is operated by PRORIL Pumps Corporation, which acts as the data controller for your personal data. If you have any questions about this policy, please contact us using the details at the bottom of this page.
What Data We Collect
When you use our dealer/customer portal account, we collect your login account (email address), display name, associated dealer information, and account login/activity records, in order to verify your identity and provide access to the corresponding product catalogue, quotations and technical documents. If you do not provide this information, we will not be able to set up your dealer/customer portal account or provide the corresponding services. We also collect browsing data through cookies. The purpose, retention period and provider of each cookie category are listed below:
| Category | Purpose | Retention | Provider |
|---|---|---|---|
| Strictly Necessary | Essential for the website to function, including remembering your cookie consent choice. These cannot be switched off. | 6 months | PRORIL |
| Analytics | Help us understand visitor traffic and behavior so we can improve site performance and content. We use Google Analytics for this purpose. | 14 months | Google Analytics |
How We Use Your Data
Dealer/customer portal account data is used solely to verify your login identity and provide access to the corresponding product catalogue, quotations and technical documents; account activity records are used for system security maintenance and auditing of unusual access. We do not use this data for unauthorized marketing purposes. Analytics cookies help us understand how the site is used so we can keep improving it, and are only activated once you give consent.
Legal Basis for Processing
Providing your dealer/customer portal account is necessary for performing the existing dealership or business relationship between you and PRORIL; retaining account activity records is based on our legitimate interest in maintaining system security and preventing unauthorized access. The use of analytics cookies is based on the explicit consent you give via the consent banner or preferences panel, which you can withdraw at any time.
How We Keep Your Data Secure
We take reasonable technical and organizational measures to protect your personal data, including: storing account passwords as encrypted hashes, encrypting data in transit via HTTPS, restricting access based on role (limited to what is necessary for business purposes), and hosting our servers and database on Google Cloud Platform, which provides its own infrastructure-level security safeguards. In the event of a data breach that could affect your rights, we will notify you and the relevant authorities as required by law.
Who We Share Data With
We do not sell your personal data. To operate the website, we may share data with the following processors: Google Analytics (site traffic analysis, only active once you consent to analytics cookies) and Google Cloud Platform (website hosting and database infrastructure). These processors act only on our instructions and are bound by corresponding confidentiality obligations.
International Data Transfers
Because the cloud service providers we use operate data centers globally, your data may be transferred to and processed in countries outside Taiwan. We require our partners to apply data protection safeguards consistent with international standards to keep your data secure during transfer.
Data Retention
Dealer/customer portal account data is retained for 5 years after the business relationship ends, after which it is deleted unless a further legal retention obligation applies; account activity records are retained for 5 years to support system security auditing. Retention periods for cookie consent records and analytics cookies are listed in the table above; you may request earlier deletion at any time via the preferences panel.
Your Rights
Under the GDPR and other applicable data protection laws, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact us using the details at the bottom of this page:
- Right to Access — You can request a copy of the personal data we hold about you.
- Right to Rectification — You can ask us to correct inaccurate or incomplete personal data.
- Right to Erasure — You can request that we delete your personal data where legally required conditions are met.
- Right to Restrict Processing — In certain circumstances, you can ask us to limit how we process your personal data.
- Right to Object — You can object to our processing of your personal data based on legitimate interest, on grounds relating to your particular situation.
- Right to Data Portability — You can request the personal data you provided to us in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent — For consent-based processing (such as analytics cookies), you can withdraw consent at any time via the cookie preferences panel, without affecting the lawfulness of processing carried out before withdrawal.
- Right to Lodge a Complaint — If you believe our processing of your personal data violates Taiwan's Personal Data Protection Act or other applicable law, you may bring a claim before a court with jurisdiction over PRORIL, or raise the matter with the relevant central competent authority; if you are located in a jurisdiction such as the EU that designates a data protection authority, you may also lodge a complaint with your local data protection supervisory authority.
Changes to This Policy
We may update this policy from time to time in response to regulatory changes or changes to our services. The "Last updated" date at the top of this page will be revised accordingly. If we make a material change to our cookie categories, we will ask for your consent again.
Contact Us
If you have any questions about this policy or your personal data, or wish to exercise your rights, please get in touch using the details below: